Frequently asked questions

How long does a typical repair take?

Most common repairs, like screen replacements, take 1–2 days if parts are in stock. If parts need ordering, delivery usually takes 2–3 weeks, sometimes sooner.

Do you repair all brands and models?

Yes. We repair smartphones, tablets, laptops, desktops, game consoles, TVs, and even specialised industrial equipment. If you’re unsure, just contact us with your device details.

General Repairs

What should I do if my device gets wet?

Turn it off immediately and don’t charge it. Bring it in as soon as possible for assessment. Avoid the rice myth; silica gel packets work better if you have them.

What should I do if my device won’t charge properly?

Try a different cable and adapter, and gently clean the charging port with a dry brush or compressed air. If the problem continues, it may be a battery, port, or internal issue. Bring it in for diagnosis.

How do I know if my device needs a new battery?

Signs include rapid drain, not holding charge, sudden shutdowns, or swelling. If you notice these, visit us for a battery health check.

What is the best way to take care of my device’s battery?

See our Battery Care Guide for tips on maximising battery life and health.

Consumer Devices

What should I do before bringing my device in for repair?

Back up your data if possible. If your device is locked, please provide any necessary passwords or PINs for testing. Disable “Find My iPhone” or similar tracking features if applicable. Need help backing up? We can assist.

How do I back up my device?

You can back up using iCloud, Google Drive, OneDrive, or an external hard drive/computer. See our Backing Up Your Device Guide for step-by-step instructions.

Why is my device running slowly?

Common causes include low storage, outdated software, or too many background apps. Clearing cache, deleting unused files, and updating software often helps. For persistent issues, a professional tune-up can restore speed.

How often should I update my device's software?

Install updates as soon as they’re available. Updates include security patches, performance fixes, and new features to keep your device safe and efficient.ely.

Should I use genuine or aftermarket parts for my device repair?

We offer both genuine and high-quality aftermarket parts. Genuine parts cost more but come from the manufacturer. Some devices (e.g. newer Samsung phones) only use genuine screens, which include the chassis. Apple devices may flag genuine parts as “non-genuine” due to software settings. Our aftermarket parts are excellent quality, sourced from trusted suppliers, and a cost-effective option without sacrificing reliability.

Business & Medical Equipment

Do you provide on-site business repairs?

Yes. We offer on-site diagnostics and repairs for business-critical equipment to minimise downtime.

Can you service specialised or industrial equipment?

Absolutely. We’ve worked with FIG, SAERI, Stanley Services, and others on industrial systems. If your equipment isn’t listed, contact us, we can usually help.

Do you repair and maintain medical equipment?

Yes. With 25+ years as a biomedical engineer, we service medical devices with diagnostics, calibration, and component-level repairs, ensuring safety, reliability, and compliance.